What can we help you with?
General Questions
Order and Customization
Materials and Durability
Installation and Shipping
Pricing and Payment
Customer Support
Miscellaneous
General Questions
What is Fidelis Iron & Door?
Fidelis Iron & Door is a premium provider of custom-made doors and gates. We specialize in creating luxurious, durable, and elegantly designed products tailored to each customer’s needs!
What makes Fidelis Iron & Door different from other door companies?
We offer handcrafted doors and gates with unparalleled attention to detail. Our customization options are vast, allowing you to design doors that reflect your style and needs, with materials and craftsmanship that stand the test of time.
What types of doors do you sell?
We offer a wide range of doors, including:
- Iron Doors
- Wooden Doors
- Pivot Doors
- Custom Gates
- Interior and Exterior Doors
- We also offer custom designs to match your specific requirements.
Are your doors and gates customizable?
Yes! We specialize in fully customizable doors and gates. You can choose from a variety of materials, finishes, sizes, and designs to create the perfect piece for your home or business.
Order and Customization
How do I order a custom door or gate?
You can place an order by filling out our contact form with details about the style, materials, and design you're interested in. Our team will then get in touch to discuss your vision and provide a personalized quote.
Can I see a design before I order?
Yes! We provide design mockups for custom orders. Our in-house designers will collaborate with you to ensure the design meets your expectations before production begins.
How long does it take to receive my custom door?
The production time for custom doors typically ranges from 6 to 8 weeks, depending on the complexity of the design and materials. We will keep you updated on the progress throughout the process.
Can I make changes to my order after I place it?
Changes can be made during the design phase before production begins. Once production starts, changes may be limited, but our team will work with you to make adjustments where possible.
Materials and Durability
What materials are used in your doors and gates?
Our doors are crafted using the finest materials, including:
- High-quality iron
- Solid wood
- Glass panels (optional)
- Powder-coated finishes for durability
- We ensure that each material is carefully chosen for its strength, beauty, and longevity.
Are your doors weather-resistant?
Yes! Our doors and gates are designed to withstand the elements. We use high-quality finishes that protect against rust, moisture, and other environmental factors, ensuring they remain beautiful for years to come.
How do I care for my door or gate?
To maintain your door’s beauty and durability, we recommend regular cleaning with mild soap and water. For metal doors, ensure they are periodically treated with rust protection. Wooden doors should be refinished as needed to preserve the wood’s appearance and strength.
Installation and Shipping
Do you offer installation services?
Yes, we offer professional installation services for all our products. Our team ensures that your door is installed perfectly, with attention to detail and a focus on safety.
How much does installation cost?
Installation costs vary depending on the size and complexity of the door or gate. Once you receive a quote for the product, we will provide a separate estimate for installation.
Can I install my door or gate myself?
While it is possible to install the door yourself, we strongly recommend professional installation to ensure the door is mounted securely and functions properly. Our installation experts are trained to handle even the most complex installations.
Do you ship internationally?
We currently offer shipping within the United States. For international orders, please contact us directly, and we’ll do our best to accommodate your needs.
Pricing and Payment
How much does a custom door or gate cost?
The price of a custom door or gate depends on several factors, including size, material, design complexity, and features. We provide a personalized quote after discussing your requirements.
Do you offer payment plans?
We currently do not offer installment plans. Full payment is required at the time of purchase.
Are there any hidden fees?
We are committed to transparency. The quote you receive will include all costs, including materials, design, production, and installation fees. There are no hidden charges.
Do you offer discounts?
We occasionally offer promotions and discounts. Please sign up for our newsletter to stay updated on special offers and sales.
Customer Support
How can I contact customer support?
You can contact us through our contact form on the website, via email, or by calling our customer support number. We’re here to help with any questions or concerns.
What if I need help choosing a door?
Our expert team is available to assist you with selecting the perfect door or gate. We can guide you through design options, materials, and help you find a solution that fits your home and style.
Can I return a door or gate?
Custom doors and gates are made to order and cannot be returned unless there is a defect or issue with the product. Please contact us immediately if there is a problem, and we’ll resolve it as quickly as possible.
Miscellaneous
Do you offer gates as well as doors?
Yes, we specialize in custom gates as well, including driveway gates, security gates, and decorative gates. Each gate is crafted to match the design and quality of our doors.
Do you offer commercial doors and gates?
Yes, we provide both residential and commercial doors and gates. We offer solutions that meet security, functionality, and aesthetic needs for businesses.
Are there any restrictions on custom designs?
While we offer a wide range of customization options, some restrictions may apply based on materials, local building codes, and structural requirements. Our team will guide you through the possibilities to create the perfect design.